Public Offer Agreement on Syucai Platform Services

1.1. “Platform”, “Syucai” — the software and hardware system at [DOMAIN] and the connected mobile applications, owned by the Operator.

1.2. “Operator” — [OPERATOR_NAME], PSRN/PSRNSP [OPERATOR_OGRN], TIN [OPERATOR_INN], registered address: [OPERATOR_ADDRESS].

1.3. “Client” — a User who books and pays for Master consultations.

1.4. “Master” — a User verified by the Operator who provides Syucai-methodology consultations through the Platform.

1.5. “Consultation” — an online session of a Client and a Master conducted via the Platform’s built-in video room.

1.6. “Master Subscription” — a recurring payment of the Master for access to Platform functionality required to provide consultations.

1.7. “Account” — the personal section of a User on the Platform linked to a verified phone number and/or email.

2.1. The Operator provides Users with access to Platform functionality for searching, booking, and conducting Syucai-methodology consultations, along with related services (calculator of methodology indicators, reports, messenger).

2.2. The Operator does not provide the consulting services themselves to Clients — Masters provide them in their own name. The Operator supplies the infrastructure and acts as an information intermediary within the meaning of Article 1253.1 of the Civil Code of the Russian Federation.

2.3. The Syucai methodology is not medical, psychotherapeutic, legal, or financial advice and does not replace professional assistance from the relevant specialists.

3.1. Acceptance of the offer by a User is the registration of an Account and confirmation of consent to the terms hereof within the Platform interface.

3.2. From the moment of acceptance, the User and the Operator are deemed to have entered into a contract on the terms of the offer as in force on the date of acceptance.

3.3. Use of the Platform without registration (viewing the Masters catalogue, public pages) also constitutes consent to the applicable provisions of this offer.

4.1. Registration is available to legally capable adult individuals as well as legal entities through an authorised representative.

4.2. Upon registration, the User provides accurate data (name, phone, email) and confirms ownership of the specified phone number and email by entering a one-time code.

4.3. The User undertakes to keep the credentials confidential. All actions performed within the User’s Account are deemed performed by the User personally.

4.4. The Operator may require two-factor authentication and restrict Account functionality until it is enabled.

5.1. A Client uses the Platform to find Masters, complete the matching quiz, book and pay for Consultations, conduct correspondence, and receive reports.

5.2. A Master uses the Platform to receive Client requests, conduct Consultations, maintain CRM cards of their clients, and produce reports.

5.3. The Operator may, but is not obliged to, verify Master profiles. The absence of a verification mark does not constitute a recommendation or quality guarantee.

6.1. A Master’s access to Client-intake and Consultation functionality is paid via a recurring Subscription on the terms published in the Platform’s tariff section.

6.2. The Subscription is charged automatically each billing period to the Master’s linked payment card; the Master may disable auto-renewal in the Account.

6.3. Termination of the Subscription does not cancel Consultations already booked and paid by Clients — the Master is required to conduct them.

6.4. No refund is granted for the unused portion of the Subscription unless directly required by the legislation of the Russian Federation.

7.1. The Client books a Consultation in the Master’s available calendar slots and pays its full cost at the moment of booking via payment providers integrated with the Platform (CloudPayments, YooKassa).

7.2. The Operator holds the payment until the Consultation has taken place and transfers the Master’s fee net of the Platform commission and the payment-provider commission in the manner published in the tariff section.

7.3. Consultations are conducted via the Platform’s built-in video room. A Consultation is recorded only with the explicit consent of both parties expressed within the Platform interface.

7.4. Consultation cancellation by the Client or the Master, and the refund procedure, are governed by the Cancellation and Refund Rules published in the help section of the Platform and forming an integral part of this offer.

8.1. “Content” means profiles, service descriptions, messages, reviews, files, and other materials posted by Users.

8.2. The User grants the Operator a free, non-exclusive licence to use the Content for the operation, promotion, and provision of related services of the Platform — for the term of this offer in respect of the relevant User.

8.3. The User is solely responsible for the accuracy and lawfulness of posted Content, including respect for the rights of third parties.

9.1. The exclusive rights to the Platform, its source code, design, logos, texts of official pages, and the Operator’s training materials belong to the Operator.

9.2. Commercial use of these objects without the Operator’s written consent is prohibited.

10.1. The User is prohibited from: posting unlawful, offensive, spam or fraudulent Content; circumventing the Platform’s payment mechanisms and offering off-Platform payments; harvesting other Users’ personal data; interfering with the Platform’s infrastructure.

10.2. The Operator may restrict or terminate User access to the Platform in case of breach of this offer or applicable law, notifying the User via the Account contact details.

11.1. Personal-data processing terms are set out in the Privacy Policy and the Personal Data Processing Consent published at [DOMAIN]/privacy and [DOMAIN]/personal-data.

11.2. Use of the Platform constitutes the User’s consent to those documents as in force on the date of use.

12.1. The Operator is not liable for the content and quality of Consultations provided by Masters, does not guarantee them, and does not reimburse the Client for direct or indirect losses arising in connection with a Consultation.

12.2. The Operator is not liable for temporary unavailability of the Platform due to maintenance, third-party actions, or force majeure.

12.3. In any event, the Operator’s aggregate liability towards a User is limited to the amount of the Platform commission paid by that User for the relevant transaction.

13.1. The Operator may unilaterally amend this offer. The new version takes effect upon publication on the Platform, unless the version itself specifies a later date.

13.2. Continued use of the Platform after the changes take effect constitutes the User’s consent to the new version.

13.3. The User may terminate the contract at any time by deleting the Account through the Platform interface; obligations that arose prior to termination (including Subscription payments and booked Consultations) remain in force.

13.4. The parties are released from liability for non-performance caused by force majeure for the duration of such circumstances.

14.1. The laws of the Russian Federation apply to the parties’ relations.

14.2. Disputes are settled by negotiation; failing agreement — by the court at the Operator’s location ([JURISDICTION_CITY]), subject to mandatory pre-litigation procedure (30 calendar days to respond to a claim).

14.3. Consumer-jurisdiction rules of the Russian Federation Law on Consumer Rights Protection apply to consumer disputes.

Name: [OPERATOR_NAME]

PSRN/PSRNSP: [OPERATOR_OGRN]

TIN: [OPERATOR_INN]

Registered address: [OPERATOR_ADDRESS]

Email for legal correspondence: [LEGAL_EMAIL]

Email for customer support: [SUPPORT_EMAIL]